If you’re looking for a career opportunity where you can excel without the pressures of sales targets, the Axis Bank Phone Banking Officer Program is an excellent choice. This recruitment drive offers freshers and experienced candidates alike the chance to start a robust career path, potentially leading to a position as an RRB Scale-2 Officer. Here’s a detailed look at this promising opportunity.
Job Overview
The Axis Bank Phone Banking Officer role is tailored for individuals who are eager to work in customer service rather than sales. As a Phone Banking Officer, your primary responsibilities will focus on assisting and managing customer inquiries and requests over the phone. This position is classified under the Assistant Manager grade level, offering an attractive starting salary of ₹8,000 per month.
Key Responsibilities:
- Handling customer calls related to various banking services
- Providing timely and accurate information to clients
- Addressing customer queries and resolving issues effectively
- Maintaining a strong rapport with customers and guaranteeing their satisfaction.
Program Structure
Classroom Training: The program includes a comprehensive one-month classroom training in Mumbai, designed to equip you with the essential skills and knowledge needed for the role. This training covers:
- Language Proficiency: Developing communication skills in both Hindi and English.
- Banking Basics: Introduction to banking operations, products, and services.
- Customer Service Skills: Enhancing abilities to handle customer interactions efficiently.
- Financial Sales: Understanding the fundamentals of financial products and services.
At the end of the training, you will undergo a final assessment to evaluate your learning. Successful candidates will be appointed as Phone Banking Officers at Axis Bank.
Eligibility Criteria
To apply for the Phone Banking Officer position, candidates must meet the following requirements:
- Educational Qualification: Graduation or Post-Graduation in any discipline with a minimum of 50% marks.
- Language Skills: Proficiency in Hindi and English.
- Age Limit: Maximum age of 28 years.
Career Growth: What to Expect
Starting with the Phone Banking Officer Program sets you up for solid career advancement in banking. Here’s how you can progress:
- In 2 Years: Move from Assistant Manager to Deputy Manager.
- In 4 Years: Progress from Deputy Manager to Manager.
- In 6 Years: Advance from Manager to Senior Manager (Middle Management).
- In 9 Years: Transition from Senior Manager to Senior Leadership roles.
- In 12 Years: Reach Head positions from Senior Leadership.
Working Shifts and Benefits
Shift Timings:
- You will be assigned to rotational shifts.
- For women, working hours are between 6:30 AM and 9:30 PM.
- Your shifts will range from 6 to 8 hours.
Days Off:
- You’ll get two days off each week, arranged on a rotating basis.
Facilities and Benefits:
- Enjoy flexible working hours that enhance your work-life balance.
- There are numerous opportunities for career advancement and skill enhancement.
Apply Job Here
Application Process: Easy Steps to Follow
1. Visit Axis Bank’s Official Website:
Head to Axis Bank’s official website and find the section dedicated to the Phone Banking Officer recruitment.
2. Register and Create an Account:
- Click on ‘New Registration’ or ‘Apply Online.’
- Fill in your basic details like your name, date of birth, email ID, and mobile number.
- Set up a username and password to complete your registration.
3. Log In and Fill Out the Application Form:
- Log in using the credentials you created.
- Complete the application form with your personal information, educational details, and other required information.
- Upload scanned copies of your photo, signature, and any other necessary documents.
4. Choose Your Exam Center:
- Pick your preferred exam center from the options provided, making sure it’s convenient for you.
5. Pay the Application Fee:
- Move to the payment section.
- Pay the application fee of ₹40,000 + 18% GST. Keep in mind that this fee is refundable under certain conditions.
- Payment can be made online using internet banking, debit/credit cards, or UPI.
6. Review and Submit:
- Double-check all the details you’ve entered in the application form.
- Correct any mistakes before submitting the form.
7. Track Your Application:
- Keep an eye on your application status and updates through the Axis Bank website or your registered email ID.